Call Center Program

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lothos12345

Junior Contributor
Joined
May 2, 2002
Messages
294
Location
Texas
Using Visual Basic.NET I am trying to right a program that will log the phone numbers coming in on a specific line. Put them in a queue and all the user would have to do is click on one of the numbers that came in and the program will automatically dial that number for the user. The user than can record and notes specific to the number dialed. The problem is I have never written this type of program and any help or advice would be greatly appreciated.
 
No this is not my first VB.NET program. However I have never developed a call center application. To start simple, is there a way display incoming phone numbers in a listbox. Using somekind of caller ID function.
 
Our call center program gets its data directly from our phone central trough an RS-232 connection. The program actually loads only the number of people in the queue and the time of the oldest call. When someone takes a call we send a code to the central that transmits the oldest call to your phone. There is no way of taking the youngest call from our queue.

In my experience this is how most call centers work.
 
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